Terms of service

These Terms of Service (“Terms”) govern your access and use of the website https://willowandmuml..shop operated by willowandmuml..shop, including website browsing, account creation, and purchases of clothing, baby products, bath‑care items, summer apparel and winter apparel. This document follows Shopify platform operational requirements. By accessing, browsing, registering an account or completing any purchase on our website, you confirm you have read, understood, and fully accept all provisions of these Terms. If you do not agree with any part of these Terms, you must not use our website or purchase any products from our store.

1. Eligibility to Use Our Website

You must be at least 18 years of age or have reached the age of majority under your local jurisdiction to place orders on this website. By submitting an order, you represent and warrant that you satisfy this age requirement. You agree to provide truthful, accurate and complete billing, shipping and contact information when placing orders or communicating with our customer‑service team. You are prohibited from using our website for any unlawful, fraudulent or abusive activities.

2. Website Access & Customer Account Usage

willowandmuml..shop grants you a limited, non‑transferable, non‑exclusive license to access and make personal, non‑commercial use of our website. You may not copy, reproduce, scrape, distribute, modify or resell any website content, product photographs, descriptions, graphics and design elements for commercial purposes without our explicit written consent.

If you register a customer account on our store, you are fully responsible for keeping your account login credentials confidential. All activities conducted under your account are your sole responsibility. You shall notify us immediately via info@willowandmuml..shop upon detecting unauthorized account access. We reserve the right to suspend or terminate customer accounts for fraudulent conduct, repeated policy violations or abusive communications towards our support team.

We do not guarantee uninterrupted, error‑free website operation. Temporary service outages may occur due to system maintenance, platform upgrades or technical failures. willowandmuml..shop shall not be liable for any losses arising from temporary website unavailability.

3. Product Information, Pricing & Accuracy

We take reasonable measures to ensure descriptions, size charts, material specifications, safety notes for baby and bath‑care goods, product imagery and displayed prices for clothing, summer and winter apparel are accurate. Minor color discrepancies may exist between screen display and physical goods due to variations in monitor and device settings.

All product prices shown on https://willowandmuml..shop are subject to change without prior notice. Prices do not include shipping fees, import duties, customs charges or local sales taxes unless explicitly stated on the checkout page. You are responsible for all customs duties, import fees and local taxes applicable to international shipments delivered to your destination country. Free‑shipping benefits are governed by our published Shipping Policy.

We reserve the right to correct pricing errors, typographical mistakes and inaccurate product information even after order submission. If a material pricing error applies to your completed order, we will contact you. You may choose either to confirm purchase at the corrected price or cancel your order for a full refund. We hold the right to cancel such erroneous orders.

Product stock levels are subject to change at any time. We cannot guarantee permanent availability for any clothing, baby product or bath‑care item listed on our store. If an item becomes out‑of‑stock after your order is submitted, we will notify you and offer options to wait for restock or receive a full order refund.

4. Order Acceptance & Order Cancellation

Your checkout submission constitutes an offer to purchase goods from willowandmuml..shop. A binding sales contract is formed when we send you an order‑confirmation email confirming order acceptance. Receipt of your payment alone does not guarantee order acceptance.

We reserve full rights to refuse or cancel any submitted order for reasons including but not limited to suspected fraudulent transactions, incorrect product pricing, product out‑of‑stock, failed payment authorization, violation of Shopify platform rules or applicable local laws. If we cancel your already‑paid order, we will process a full refund to your original payment method.

You may request order cancellation before your goods are dispatched by emailing info@willowandmuml..shop with your valid order number. Once your order status shows shipped, cancellation requests will no longer be accepted, and you will need to follow our Return & Refund Policy for any post‑delivery concerns.

5. Payment Terms

All payments for goods purchased on https://willowandmuml..shop are processed through authorized third‑party payment providers supported by Shopify. We do not store complete credit‑card or sensitive payment data on our servers. You represent and warrant that you are the lawful holder of the payment method used for completing transactions. All charged amounts will be clearly displayed on your checkout screen before you finalize purchase.

6. Shipping, Delivery & Risk of Loss

Shipping options, estimated delivery timelines and eligible shipping destinations are defined within our published Shipping Policy. All delivery timeframes provided are estimates only and are not legally binding guarantees. Delays may result from logistics disruptions, customs clearance procedures, holiday periods or force‑majeure events.

Risk of loss, damage or theft for clothing, baby products, bath‑care items, summer and winter apparel transfers to you once the shipping carrier takes possession of your parcel. If you receive visibly damaged outer packaging, please document damage with clear photos and contact our customer‑service email info@willowandmuml..shop promptly.

7. Returns, Refunds and Exchanges

All return, refund and exchange activities for products purchased on our website are strictly governed by our separate Return & Refund Policy published on https://willowandmuml..shop. You agree to comply with its provisions, including hygiene‑related restrictions for opened bath‑care goods and certain baby‑hygiene items. Nothing within these Terms overrides or modifies the rules laid out in our Return & Refund Policy.

8. Intellectual Property Rights

All content hosted on https://willowandmuml..shop including text, copywriting, product photographs, brand logos, graphic designs, webpage layout, and product‑related creative materials are intellectual‑property assets of willowandmuml..shop. You shall not reproduce, scrape, redistribute or commercially exploit any of these materials without our prior written consent.

You may submit product reviews, feedback or messages to our customer‑service channel. By submitting user‑generated content to our store, you grant us a non‑exclusive, royalty‑free, worldwide license to use, display and edit such content for store‑related business purposes including website display and marketing materials.

9. Prohibited Conduct

When using our website, you are prohibited from:

• Violating any applicable local, national or international laws as well as Shopify platform rules.
• Attempting to hack, disrupt website functions, inject malicious code or exploit system vulnerabilities.
• Submitting fraudulent orders, false refund claims or abusive, harassing messages to our customer‑service team.
• Scraping website data, product images and content by automated bots without written permission.
• Copying our product designs, brand materials for competing commercial usage.
• Posting or transmitting offensive, threatening, defamatory or illegal content via our website forms or email channels.

We may report serious illegal conduct to relevant governmental authorities.

10. Disclaimer of Warranties

THE WEBSITE AND ALL PRODUCTS SOLD BY willowandmuml..shop ARE PROVIDED ON AN “AS‑IS” AND “AS‑AVAILABLE” BASIS. willowandmuml..shop MAKES NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE FOR OUR CLOTHING, BABY PRODUCTS, BATH‑CARE ITEMS, SUMMER AND WINTER APPAREL. We do not warrant that website functions will operate without interruption or error.

Nothing in this clause excludes statutory consumer rights that cannot be legally excluded under your local consumer‑protection legislation.

11. Limitation of Liability

To the fullest extent permitted by applicable law, willowandmuml..shop, its operators and representatives shall not be held liable for any indirect, incidental, consequential, special or punitive damages arising out of your website usage or product purchase. This includes loss of profits, loss of data and other indirect losses. Our total aggregate liability toward any customer shall never exceed the total purchase amount you paid for your specific order giving rise to the claim.

This limitation of liability does not apply to cases of personal injury or liability that cannot be lawfully limited under mandatory local law.

12. Third‑Party Links & Services

Our website may contain hyperlinks leading to external third‑party websites. willowandmuml..shop exercises no control over external sites and is not responsible for their content, privacy policies or business practices. Visiting third‑party links is done entirely at your own risk. Our store is hosted on Shopify; your usage is also subject to Shopify’s applicable merchant and consumer‑service terms.

13. Policy Revisions

willowandmuml..shop reserves the right to revise, update or amend these Terms of Service at any time without individual advance notice to customers. Updated Terms will be published on this page with a new “Last Updated” date. Your continued website access and placing new orders after changes are published constitutes your acceptance of the revised Terms. Previously completed orders remain governed by the Terms version effective at the time you placed your order.

14. Separability

If any individual clause within these Terms is found invalid or unenforceable by competent legal authority, the remaining clauses shall remain in full valid force and effect.

15. Contact Information

For questions, concerns or inquiries regarding these Terms of Service, please reach out to our official customer‑service channel: Official Email: info@willowandmuml..shop Official Website: https://willowandmuml..shop

Our support team replies to valid inquiries within 48 business hours from Monday to Friday. Messages sent on weekends or public holidays will be processed on the next working day.