Refund policy

This Return & Refund Policy applies to all orders placed on https://willowandmuml..shop, covering clothing, baby products, bath‑care items, summer apparel and winter apparel. This policy complies with Shopify platform regulations and consumer‑commerce standards. By placing an order on our website, you fully accept all terms within this policy.

1. General Return Eligibility & Return Window

Valid return and refund requests must be submitted within 30 calendar days from the date you receive your ordered products. Return applications submitted after this 30‑day window will be automatically rejected and will not qualify for refund or exchange services.

To qualify for a return, eligible products must satisfy all of the following conditions: items are unworn, unused, unwashed, free of stains, odors or personal alterations; all original tags, seals and packaging are fully intact; goods remain resalable in original received condition.

2. Non‑Returnable & Non‑Refundable Items (Hygiene Compliance)

Due to health‑safety requirements for baby‑related merchandise and bath‑care goods, the following categories are final‑sale items and cannot be returned, exchanged or refunded under ordinary circumstances, except for verified factory defects or damage occurring during initial delivery:

  • Opened, used bath‑care products for body and baby use
  • Personal‑use baby hygiene items that have been opened, unsealed or used
  • Items with removed, broken or damaged original tags and factory seals
  • Products that have been worn, washed, altered, contaminated or soiled
  • Clearance, discounted and promotional bundle products explicitly marked as final‑sale at checkout

3. Valid Return Scenarios & Supporting Evidence

We approve return and refund requests only for these valid scenarios:

  1. Factory Product Defects: Quality issues, stitching faults, fabric flaws identified immediately upon unpacking.
  2. Shipping Errors: Wrong item, incorrect size, color or style shipped inconsistent with your submitted order.
  3. Transport‑Related Damage: Product damage caused by logistics handling during delivery.

For all valid return claims, you must provide supporting evidence including your order number, clear product photos showing defects or damage within the valid return window. Return requests without sufficient supporting documentation will be declined.

4. Return Shipping Responsibility & Fees

  • For returns caused by store‑side errors including defective goods, wrong items shipped or transit damage: willowandmuml..shop will cover return shipping cost and provide clear return shipping instructions.
  • For voluntary customer returns for non‑quality reasons such as personal dislike or improper size selection for eligible returnable goods: customers bear all return shipping fees, applicable customs fees and related service charges. Our store will not cover return shipping costs for customer‑initiated personal‑reason returns.

All returned parcels must be shipped via trackable logistics service. Untracked postal deliveries will not be accepted for return inspection.

5. Refund Processing Rules & Timeframe

Once we receive, inspect returned goods and confirm full compliance with return requirements, we will initiate refund processing within 3‑5 business days. All refunds will be issued back to your original payment method used for order placement.

Refund arrival timing depends on your payment provider, bank or card‑issuer processing cycle and is outside our control. Typically funds will appear within 7‑14 business days after our refund approval. Partial refunds apply for partial‑order returns or partially defective goods. Original‑order shipping fees are non‑refundable for voluntary customer returns, including orders that originally qualified for free shipping.

6. Exchange Service Terms

We support exchange services for eligible non‑final‑sale products within the 30‑day return window. Exchanges are limited to size or style replacement for the same product. You must submit your exchange application via our official email and complete return and re‑delivery steps following our guidance. Exchange shipping fees follow the same cost‑allocation rules as return shipping. Hygiene‑sensitive baby products and opened bath‑care goods do not support exchange services.

7. Circumstances for Rejecting Return & Refund Requests

willowandmuml..shop reserves the right to reject return or refund applications under the following circumstances:

  • Return request submitted after the 30‑day valid return period
  • Returned goods fail eligibility conditions (worn, washed, damaged, missing tags or factory seals)
  • Hygiene‑sensitive baby or bath‑care items requested for return without verified quality defects
  • Incomplete return information or lack of valid supporting proof materials
  • Products lost or damaged during customer‑arranged return shipment
  • Requests violating Shopify platform rules and applicable local consumer laws

8. Return Application Contact Channel

All return, refund and exchange applications must be submitted through our official customer‑service email. Please include your order number, product details and relevant evidence photos in your email for faster processing.

Official Contact Email: info@willowandmuml..shop Official Website: https://willowandmuml..shop

Our customer‑service team responds to valid return‑related requests within 48 business hours Monday‑Friday. Messages sent on weekends or public holidays will be processed on the next working day.

9. Policy Update & Revision

willowandmuml..shop reserves the right to update and revise this Return & Refund Policy at any time without individual advance notice. Updated policy content will be published on our website and take effect immediately with a new “Last Updated” date. Continued website access and placing orders after policy revisions are published constitutes your acceptance of revised terms.