Shipping policy

This Shipping Policy applies to all orders placed at https://willowandmuml..shop for clothing, baby products, bath‑care items, summer apparel and winter apparel. This policy complies with Shopify platform requirements. By completing a purchase on our website, you fully agree to all terms described below.

1. Order Processing Time

All in‑stock orders will be processed within 1‑3 business days after payment confirmation. Business days are defined as Monday through Friday. Orders placed on weekends, public holidays or during large‑scale sales peak periods will start processing on the next working business day. We reserve the right to moderately extend processing time during high‑volume promotional seasons. If significant processing delays take place, we will notify you via email. Processing time does not include transit delivery time.

2. Shipping Options & Free Shipping Benefit

We proudly provide free standard shipping for all eligible orders on our store. Free shipping is automatically applied at checkout for qualifying purchases; no coupon code is required. No additional standard‑shipping cost will be charged for orders that meet our free‑shipping conditions. Additional expedited shipping services may be available at extra cost, and relevant fees will be clearly displayed on the checkout page before payment confirmation.

Free shipping covers standard delivery service only. Expedited, express or special delivery services are not included within our free‑shipping program and must be paid separately by customers if selected.

3. Estimated Delivery Timeframes

All delivery times listed on our website are estimated values and are not guaranteed delivery dates. Actual arrival time may vary due to carrier workload, weather conditions, customs clearance procedures, public holidays and other force‑majeure factors.

  • Domestic standard shipping: Estimated delivery ranges from 7‑15 business days after order dispatch.
  • International standard shipping: Estimated delivery ranges from 12‑25 business days after order dispatch. International shipments may face extra delays caused by local customs inspection processes.

4. Order Tracking

Once your order is dispatched, we will send a shipment‑confirmation email containing your tracking number and tracking link to the email address you used for ordering. Tracking information may take up to 24‑48 hours to update and show valid logistics status after the parcel is handed over to the shipping carrier. Please check your spam mailbox if you do not receive shipping notification emails. You may contact us at info@willowandmuml..shop if you cannot locate your tracking details.

5. International Shipping, Customs Duties and Taxes

We ship to most available global destinations supported by our logistics partners. For all cross‑border international shipments, import duties, customs fees, VAT and any other local government‑imposed taxes are the sole responsibility of the customer as the importer of record. These charges are not included in product prices or free‑shipping benefits provided by willowandmuml..shop. Customs authorities in your destination country may apply these charges upon parcel arrival. Refusal to pay applicable customs fees may result in parcel return or abandonment, and associated losses will be borne by the customer.

6. Risk of Loss, Damaged or Lost Packages

Risk of loss, theft or damage for clothing, baby products, bath‑care items, summer apparel and winter apparel transfers to you once the shipping carrier accepts possession of your package. If your delivered parcel shows obvious outer‑package damage upon receipt, please take clear photos of packaging and product conditions and email us at info@willowandmuml..shop together with your order number immediately.

If tracking status shows “delivered” but you have not received your parcel, please check with nearby neighbors, building management, local post office or delivery depot first. Notify us within 7 calendar days after marked‑delivered status so we can initiate an investigation with logistics providers. Claims for lost parcels will follow carrier investigation procedures. We cannot accept loss claims submitted later than this time window.

7. Shipping‑Related Order Modifications

You may request shipping address modification only before your order has been dispatched. Send your modification request with your order number to info@willowandmuml..shop. Once an order has been shipped, we cannot change delivery addresses. Please double‑check your shipping address information carefully during checkout to avoid mis‑delivery.

8. Undeliverable & Returned Parcels

Parcels returned to our store for reasons including invalid shipping address, recipient unknown, recipient refusal to accept delivery, unpaid customs duties, or failure to collect parcels from pickup points will be handled as follows: customers are responsible for all return‑to‑sender freight charges. If you wish to have goods re‑shipped to you, new outbound shipping fees will apply, even if your original order qualified for free shipping. We reserve the right to process partial or full refund minus incurred shipping costs for unclaimed returned parcels.

9. Connection with Return & Refund Policy

Shipping‑related return requirements are governed by our separate Return & Refund Policy published on our website. Certain baby products and bath‑care goods may carry hygiene‑related return restrictions for health‑protection purposes. Original outbound free‑shipping charges may be deducted from refunds for customer‑initiated eligible returns.

10. Policy Updates

willowandmuml..shop holds the right to modify or update this Shipping Policy at any time. Revisions will take effect once published on this page with an updated “Last Updated” date. Continued use of our website and placing new orders constitutes acceptance of revised shipping terms.

11. Contact Information

If you have any questions about shipping timelines, free‑shipping eligibility, tracking issues or parcel‑related concerns, please reach our customer‑service team: Official Email: info@willowandmuml..shop Official Website: https://willowandmuml..shop